How are complaints about banks handled in the UAE?
Through Sanadak, the CBUAE ombudsman
Complaints against licensed financial institutions and insurers can be raised with Sanadak — an independent ombudsman established by the Central Bank of the UAE to review and resolve consumer complaints free of charge.
More on Banking
How do you open a bank account in the UAE?At a branch or via the bank’s website/appDo UAE banks check KYC and source of funds?Yes — customer due diligence is mandatoryIs there a cooling-off period for banking products?Yes — generally 5 complete business daysWhat documents to open a business bank account?Trade licence, MOA + shareholder/manager passports & signaturesIs an Emirates ID required to open a bank account?YesWhat documents to open a personal bank account?Emirates ID, passport, visa + salary letter/NOC